FAQs

ORDERING:

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments


How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.


Why is my coupon code not working?

Some coupon codes only work for 1st time purchase.  Some others only work for specific promotions that will be indicated in each case.

Promotion codes are limited to one code per order.

Please note that misuse of promotions and codes may result in order cancellation.

If you believe your coupon should have worked for your purchase, please let us know at support@starfish425.com


SHIPPING

Do you offer free shipping?

We offer free shipping on any order totalizing $75 and up. We also offer free shipping for certain promotion items from time to time. This will be indicated on those items specific page.

How much does shipping cost?

Shipping rates vary by your location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the checkout page, you’ll see the exact  shipping costs for your  location and order, before entering payment information.


Do you ship to PO Box addresses?

Sorry we do not ship to PO Box addresses at this time


Do you ship outside of the USA?

Sorry we do not ship outside of the USA at this time. We plan to do so in the near future.

You are welcome to signup for our Newsletter for an update.


After I place my order, how long does it take to receive my order?

When you place your order, it  can take  2-7 business days to process your order (not including weekends of holidays), however during times when a highly popular item is being sold, holidays or other special circumstances orders may take 7-14 business days to process.

We try to be as clear as possible adding banners and messages on our website so you can place your order with full knowledge of the delivery time expected.

Some of our items ship from Overseas warehouses and can take up to 4 weeks (including processing time) to reach you.


I need my order fast. Do you offer RUSH services?

We are sorry, we do not offer rush services at this time


Where can I track my purchase?

You can track your shipment by entering your tracking number  Here. Please allow up to 72 hours for tracking information to update.


CANCELLATIONS AND REFUNDS

How can I  cancel or change my order?

Please email support@starfish425.com within two hours of purchase If you need to change or cancel your order. We are not able to make modifications  or cancel your order after two hours.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

What is your refund policy?

if the item(s)  received are defective/incorrect/damaged:

Please contact us within 7 days from receiving your order. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

If you want to return the items for any other reason:

We want you to love your purchase!  If you are not 100% satisfied with your product, please contact us at support@starfish425.com within 30 days of your purchase. Please include your order number and we will provide a return authorization and mailing information upon approval. We recommend that you use a trackable shipping method. Buyer is responsible for return shipping fees.

 

Once your returned item reaches our warehouse, or your cancellation request is approved:  it can take up to 7 days to process your refund. All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Opened or used items are non refundable.

Swimsuits, underwear and personal care items are non refundable.

We do not offer refunds on Free items.

 

My item has not arrived yet. What should I do?

Please contact us at support@starfish425.com if your item has not arrived after 5 weeks.